Samsung Electronics Service Co.,Ltd. (South Korea)

Samsung Electronics Service Co., Ltd., located in Suwon, is a company that prioritizes customer satisfaction. They strive to provide the best service through a thorough service spirit and outstanding technology. The company operates 179 service centers, the most in the industry, along with 105 dedicated on-site service centers, 2 B24B specialty centers, and 14 customer support centers. They offer fast and accurate service anywhere in the country. Customers can receive help quickly and conveniently through various non-face-to-face services such as technical consultation, chatbots, and remote inspection of products provided by professional agents for each product. Samsung CarePlus is a customized home appliance management service that ensures the best performance and condition of products. Samsung Electronics Service listens to their customers' voices and works together to provide the best service. They offer in-office service where customers can visit a service center for repairs or purchase products directly. They also provide out-of-office service where a professional engineer visits the customer's desired place for repairs. Additionally, they offer B2B customer service for system air conditioning and IT maintenance, online consultation service, specialized services such as Samsung Care Plus and AI chatbot service, and home appliance pre-inspection service. Overall, Samsung Electronics Service Co., Ltd. is committed to providing excellent service to their customers and continuously improving their offerings.