Ccig Group Sp. z o.o. provides outsourced customer contact and business process services, operating as a call and contact center organization delivering omnichannel customer communication for B2C and B2B clients. Service lines include customer service, telemarketing, multilingual support, CATI research, back-office operations, quality control, live chat, social media support and automation-enabled channels such as chatbots, voicebots, videochat, SMS and callback solutions, enabling end-to-end customer journey handling and sales/support processes. The company operates a multi-site delivery network with locations across Poland and selected international sites, supporting multi-language delivery for domestic and cross-border programs. Strategically, CCIG positions around scalable omnichannel operations, multi-location resiliency and technology-enabled service design, targeting enterprise clients seeking flexible capacity, multilingual reach and integrated customer experience delivery across voice and digital channels.
Headquarters
Ul. Rzeznicza 32/33
Wroclaw; Dolnoslaskie;
Postal Code: 50-130
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Website: http://www.ccig.pl
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