Veolia Zachod Sp. z o.o. (Poland)

Veolia Zachod Sp. z o.o. operates within the Veolia heat business structure in Poland, providing district heating related customer services, commercial processes and support for connection and consumption management. The companys activities are centered on heat supply service administration, customer billing and settlement support, and facilitation of customer processes linked to heat delivery, including connection procedures to heating networks and publication of tariff-related information for heat customers. The company provides digital customer service via an eBOK platform enabling monitoring of account status, settlements and heat consumption, and supports electronic invoicing to improve customer convenience and reduce paper-based processes. Veolia Zachod also runs a structured program supporting energy efficiency improvements, including financing mechanisms for replacement of heating and hot water equipment with higher efficiency class solutions and for connection to the heating network, reinforcing customer-side decarbonization and efficiency outcomes. Geographic reach is regional within Poland, with customer service operations including a customer office presence and corporate coordination within the Veolia local operating footprint. Key assets include integration with Veolia group systems, customer digital platforms, district heating customer service infrastructure, and programmatic tools supporting energy-efficiency investments. Strategic positioning focuses on modernizing customer experience through digitalization, improving energy efficiency and network connection uptake, and strengthening the role of district heating as a reliable and environmentally aligned urban energy solution.